Returns policy
Last updated: Wednesday, 16 September 2026
Overview
Nufur wants returns to be clear and fair. If a product arrives damaged, incorrect, or unopened within our return window, we will help with a replacement or refund according to the terms below.
Return window
You may request a return within 30 days of delivery for unopened products in original packaging. Opened products may only be returned if they arrived damaged, spoiled, or incorrect. Subscription shipments follow the same window from each delivery date.
What we accept
Eligible: damaged packages, wrong formula shipped, missing items, or sealed products you no longer need within 30 days. Not eligible: opened products without a quality issue, products used contrary to label directions, or returns requested after the window closes.
How to start a return
Email hello@nufur.com with your order number, the formula name, and a short note about the issue. Include photos for damage or incorrect items. Our support team will confirm eligibility and send return instructions within 2 business days.
Refunds & replacements
Approved refunds are issued to the original payment method after we receive and inspect the return. Replacements ship when inventory allows. Shipping fees are refunded when the return is due to our error or transit damage.
Wellness note
Nufur products support everyday feline wellness and are not medicines. Returns related to expected wellness outcomes are reviewed case by case. For clinical concerns about your cat, speak with a veterinarian.
Need help now? Contact support or email hello@nufur.com.